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5

WARRANTY INFORMATION

Limited Manufacturer Warranty

The Camera purchased from our authorized dealers is warranted to be free from defects in material and workmanship for 1 year from the original date of purchase under normal use. HCO Outdoor Products will, at its option, repair or replace your camera with the same or comparable model, free of charge (except you must pay for shipping charges set forth below), for a period of (1) one year from the original date of purchase in the event of a defect in materials or workmanship occurring with normal use. This warranty only extends to the original retail purchaser. Purchase receipt or other proof of date of original purchase is required before warranty performance. The warranty on any replacement product provided under this warranty shall be for the unexpired portion of the warranty period applicable to the original product.

*Sorry but our warranty is ONLY applied to the cameras bought from our authorized dealers.

This warranty extends solely to failures due to defects in materials or workmanship occurring during normal use. It does not cover normal wear of the product. This warranty is void if: the product housing has been removed, if the product's label, logo or serial number have been removed or if the product fails to function properly as a result of accident, misuse, abuse, neglect, mishandling, misapplication, non-compatible batteries, faulty installation, setup, adjustments, improper maintenance, alteration, maladjustment of controls, modification, power surges, service by anyone other than HCO or HCO authorized service center or acts beyond the manufacturer's or distributor's control.

Note: The camera is not waterproof; please protect your camera properly for outdoors use.

Should your product prove defective during this warranty period, please contact us to obtain a RMA number prior to returning the defective unit.

*RMA number is required for all returns.

Include $11.95 for return shipping & insurance. (For U.S. customers only. CHECK OR MONEY ORDER ONLY PLEASE, NON-REFUNDABLE). If the product is beyond the warranty period, the price for repairing or replacing may vary. Please allow 6-8 weeks for delivery. International customers pay different amount of shipping & insurance. We will send detailed information along with the RMA number.

HCO will process the return at a timely manner. HCO will only store the unclaimed returned item (including the item sent back by the customer can't be reached) for a maximum period of 6 month. It will be discarded after 6 month and HCO will not be responsible for the recovery of the item.  

Include with your camera the RMA form and a copy of your dated cash register receipt or other proof of purchase.

The warranty work will not automatically extend the original warranty period. The customer has 2 weeks to report any DOA (Dead on Arrival) products (please test product upon receipt).

If you have any questions regarding the warranty of HCO products, please send us an email at support@HCOoutdoors.com.

*Please consult your dealer or us if you have any question or problem while you use the camera before you request a RMA number and send the camera back for repair. Some problems may be solved easily with help from our dealers or us.

CAMERA REPAIR

Repairs for damages not covered by the warranty will be subject to a charge.  Please contact HCO Outdoors to determine more information and to discuss repair options not covered under warranty.